How to Write a Complaint Email to Customer Service
How to Write a Complaint Email to Customer Service effectively so we can get proper and immediate solution to our query. In most of the cases customer is not getting reply from Company, Why? Are you company owner/businessmen? Have a look at Email Writing Tips for Customer Service
What Happens when Product Stop?
Generally when product stop working, Customer is in thoughts that they will loose money and wastage of time. Best solution is to contact customer service centre immediately to get solution in time.
What Generally Customer do?
Customer try to find out contact number of company from their contact number, google, bill and call to company and provides my product stopped working. When customer service representative asks for the questions like product serial number, model. Customer don’t have that details ready and provides incomplete information.
What Generally reply from Customer Service?
Customer Service has incomplete information, So they won’t be able to solve your complain. Out of 100 complain generally 60-70 complains are incomplete, So generally customer will not get response.
What’s Correct method to contact Customer Service?
When you purchase anything try to take photo of bill and save to some folder in your computer/mobile. So in case of the complain you can have your product detail ready. In case of product stops working you can drop email to Customer Service along with complete detail about product like product serial number, product brand, product purchased date, Product purchased from vendor, your registered mobile number and other similar details.
Anything else required?
If you have sent email to customer service, Generally they will send acknowledgement email to customer complain, If you didn’t received acknowledgement email from company within 1 days, Simply open that email again click on reply to all and send it again with all previous details and one more line like reminder – X. Repeat this process for 3-5 days, You will get 100% Response.
Why company don’t reply to your email?
Generally company gets hundreds of email in a day, It may happens that your email don’t have proper subject so representative thinks it’s spam email and skip to read it. If you send reminder frequently representative will find that it’s urgent email and will take appropriate action against it.